FAQ

Ykena Beauty offers professional hair care products, formulated in Italy, designed for various needs such as hydration, control, definition, volume, and protection. All products are designed for daily and professional use.

Yes, Ykena Beauty formulas are designed to suit different hair types, whether natural or treated. On the website, you can filter products based on your specific needs to find the best solution.

Ykena Beauty products are developed with attention to quality formulations and respect for the hair. If you have specific needs or sensitivities, we recommend contacting customer service before purchasing.

No, Ykena Beauty products are not tested on animals and comply with current European cosmetics regulations.

If you're unsure which product is best for your needs, you can contact our customer service or use the chat: we'll be happy to help you choose.

Directions for use are indicated directly on the product packaging. We recommend following the instructions for best results.

Yes, Ykena Beauty products can be combined to create a personalized routine based on your hair's needs.

To place an order, simply select the desired products, add them to your cart, and complete the purchase by following the guided procedure.

No, creating an account is not required. You can also complete your order as a guest.

We accept all major payment methods available on Shopify, including credit cards, PayPal, and other methods listed at checkout.

Orders are generally processed within 24–48 business hours. Delivery times may vary depending on the destination.

Yes, once your order has shipped, you will receive an email with tracking information.

In case of absence, the courier will make a new delivery attempt or place the package in storage according to its own procedures.

If your order hasn't shipped yet, you can contact customer service to see if you can change or cancel it.

You can exercise your right of withdrawal within 14 days of receiving the goods by sending an email to ykenabeauty@ykenabeauty.com . You will receive all the instructions for proceeding with the return.

Return shipping costs are the responsibility of the customer.

You can contact us by email at info@ykenabeauty.com or by clicking the chat icon on the site.