Conditions of sale and shipments
Each order sent to Rikale Investment Europe SRL is equivalent to a contractual proposal from the customer. Therefore, it is binding on Rikale Investment Europe SRL only if:
- is complete in all its parts
- contains all the elements needed to correctly identify the products ordered
- is confirmed and accepted by Rikale Investment Europe SRL
Rikale Investment Europe SRL reserves the right not to accept orders that are incomplete or lacking the data necessary for their fulfillment. The documentation for tax purposes relating to the products ordered is issued by Rikale Investment Europe SRL . at the time of shipment of the same to the customer. Rikale Investment Europe SRL ships throughout Italy via GLS, BARTOLINI, UPS, ITALIAN POSTAL, DHL couriers.
Delivery takes place from Monday to Friday during normal working hours. Delivery generally takes place in 1-2 days throughout Italy from the moment the parcel is taken over by the express courier, excluding the islands where delivery takes place in 3-5 days. Shipments within Europe take place in 4-5 days. These timings are out of our control and we cannot guarantee them.
In the event that the courier is unable to deliver due to the recipient's absence, the latter will be contacted for redelivery. If this second attempt is also unsuccessful, the package will be returned to the competent office, where it will remain in storage for a maximum of 3 working days pending collection by the recipient. In the event that the package is not collected within the maximum storage limit, it will be returned to the sender.
Rikale Investment Europe S.R.L. will do everything possible to have the products delivered to the consumer within the indicated terms. The consumer is invited to contact info@ykenabeauty.com in the event of a delay in delivery and in any case to report any disservice detected. Rikale Investment Europe SRL is not responsible for unforeseeable delays and/or delays attributable to the Courier alone.
Consumers residing in the EU can use the Online Dispute Resolution tool to file a complaint when they experience problems with an online purchase.
The Online Dispute Resolution (ODR) platform is an amicable dispute resolution tool made available by the European Commission
The parties have 90 days to talk through the platform and reach a mutually satisfactory agreement. If this does not happen, the consumer has 30 days to contact a neutral alternative dispute resolution (ADR) body authorized to resolve the case.
Consumers can also decide to contact a third party immediately, without waiting for the deadline.
The procedure takes place entirely online, if this route is deemed necessary, enter info@ykenabeauty.com as our email address. We warmly invite you to contact us directly at info@ykenabeauty.com before opening the dispute because we are sure that we can solve the problem without involving any other entity!
Return policy
The right of withdrawal can be exercised up to fourteen days after receipt of the goods. It is necessary to send an email to support@ykenabeauty.com specifying the reason for the return request and your telephone number. At this point you will receive an email with the instructions to follow in order to proceed with the return.
Please take care to insert all the bills and/or tax receipts included in the package. The customer must return the product carefully packed in the original packaging and complete with all accessories, instruction manuals and everything originally contained, in the absence of these, he can still return the product, however the refund value will suffer a decrease which will be evaluated when we physically receive the product in the warehouse. The shipping costs for the return are charged to the customer.
The shipping address to deliver the return to is:
Via Goffredo Mameli 22, 21052 Busto Arsizio Varese
RIKALE INVESTMENT EUROPE SRL
Registered office: Theodor Pallady, NR3, BL.X1, SC.A, ET.5, AP21, SECTOR 3 - 032261 Bucharest, Romania
VAT/VAT number: RO45168072