Conditions of sale and shipments

Each order sent to Go Visionary Srl is equivalent to a contractual proposal from the customer.
Therefore, it is binding for Go Visionary Srl only if:

• it is complete in all its parts
• contains all the elements needed to correctly identify the products ordered
• is confirmed and accepted by Go Visionary Srl

Go Visionary Srl reserves the right not to accept orders that are incomplete or lacking the information necessary for their processing.
The tax documentation relating to the ordered products is issued by Go Visionary Srl upon shipment of the same to the customer.

Go Visionary Srl ships throughout Italy via express couriers such as GLS, Bartolini, UPS, Poste Italiane, and DHL.

Delivery takes place from Monday to Friday during normal business hours.
In Italy, delivery generally takes place within 1–2 working days from the moment the express courier picks up the package, excluding islands where delivery takes 3–5 days.
Shipments within Europe typically take 4–5 working days.

These delivery times depend on the couriers and are therefore beyond our control, which is why they cannot be guaranteed.

If the courier is unable to deliver due to the recipient's absence, the recipient will be contacted for a second delivery attempt.
If the second delivery attempt is also unsuccessful, the package will be returned to the courier's designated location, where it will remain in storage for a maximum of 3 working days awaiting collection by the recipient.
After this period, the package will be returned to the sender.

Go Visionary Srl will do everything possible to deliver the products within the indicated timeframes.
The consumer is invited to contact info@govisionary.com in case of delays in delivery or to report any problems.
Go Visionary Srl is not responsible for unforeseeable delays and/or delays attributable exclusively to the courier.

Online Dispute Resolution (ODR)

Consumers residing in the European Union can use the Online Dispute Resolution (ODR) tool to submit a complaint in case of problems with an online purchase.

The ODR platform is an amicable dispute resolution tool made available by the European Commission.

The parties have 90 days to communicate via the platform and attempt to reach an agreement.
If no solution is reached, the consumer has a further 30 days to contact a neutral and authorised alternative dispute resolution (ADR) body.

The procedure is carried out entirely online.
If you use this tool, the email address to enter is info@govisionary.com .

However, we invite you to contact us directly at info@govisionary.com Before opening a dispute, be sure that you can resolve the problem quickly and directly.

Return Policy

The right of withdrawal can be exercised within fourteen days of receiving the goods.

To start the return process, you must send an email to support@govisionary.com , indicating the reason for the request and a telephone number.
The customer will subsequently receive instructions on how to proceed with the return.

It is recommended that you include all delivery notes and/or receipts received inside the package.
The product must be returned carefully packaged, in its original packaging, complete with any accessories, manuals, and materials included.

In the absence of such elements, the return may still be accepted, but the refund amount may be subject to a reduction which will be assessed upon receipt of the product in the warehouse.

Return shipping costs are the responsibility of the customer.

Return shipping address

Go Visionary Srl
European Union Avenue 8
21013 Gallarate (VA)
Italy

Company data

Go Visionary Srl
Registered office: Viale dell'Unione Europea 8, 21013 Gallarate (VA)
VAT number 04048910121