Conditions of sale and shipments

Each order sent to YKENA SRL is equivalent to a contractual proposal from the customer. Therefore, it is binding for YKENA SRL only if:

  • it is complete in every part

  • contains all the elements needed to correctly identify the products ordered

  • is confirmed and accepted by YKENA SRL

YKENA SRL reserves the right not to accept incomplete orders or orders lacking the data necessary for their processing. The documentation for tax purposes relating to the products ordered is issued by YKENA SRL at the time of shipment of the same to the customer. YKENA SRL ships throughout Italy via the couriers GLS, BARTOLINI, UPS, POSTE ITALIANE, DHL.

Delivery takes place from Monday to Friday during normal working hours. Delivery generally takes 1-2 days throughout Italy from the moment the express courier takes delivery of the package, excluding the islands where delivery takes 3-5 days. Shipments within Europe take 4-5 days. These times are beyond our control so we cannot guarantee them.

In the event that the courier is unable to make the delivery due to the recipient's absence, the recipient will be contacted again for redelivery. If this second attempt is also unsuccessful, the package will be returned to the competent office, where it will remain in storage for a maximum of 3 working days awaiting collection by the recipient. If the package is not collected within the maximum storage limit, it will be returned to the sender.

YKENA SRL will do everything possible to have the products delivered to the consumer within the indicated terms. The consumer is invited to contact info@ykenabeauty.com in case of delay in delivery and in any case to report any disservice detected. YKENA SRL is not responsible for delays that are not foreseeable and/or attributable to the Courier alone.

Consumers residing in the EU can use the Online Dispute Resolution tool to submit a complaint when they experience problems with an online purchase.

The Online Dispute Resolution (ODR) platform  It is an amicable dispute resolution tool made available by the European Commission.

The parties have 90 days to communicate via the platform and reach a mutually satisfactory agreement. If this does not happen, the consumer has 30 days to contact a neutral alternative dispute resolution (ADR) body authorized to resolve the case.
Consumers can also decide to contact a third party immediately, without waiting for the deadline to expire.

The procedure is entirely online, if you deem this path necessary, enter our email address info@ykenabeauty.com. We strongly invite you to contact us directly at info@ykenabeauty.com before opening the dispute because we are sure we can solve the problem without involving any other entity!

Return Policy

The right of withdrawal can be exercised up to fourteen days after receiving the goods. It is necessary to send an email to support@ykenabeauty.com specifying the reason for the return request and your telephone number. At this point you will receive an email with the instructions to follow in order to proceed with the return.

Please take care to include all the delivery notes and/or receipts included in the package. The customer must return the product carefully packed in the original packaging and complete with all accessories, instruction manuals and everything originally contained. In the absence of these, you can still return the product, however the value of the refund will suffer a decrease that will be evaluated when we physically receive the product in the warehouse. The shipping costs for the return are at the customer's expense.

The shipping address to which the return should be sent is:

Viale Duca d'Aosta 19, 21052 Busto Arsizio (VA)

YKENA SRL

Registered office: Viale Duca d'Aosta 19, 21052 Busto Arsizio (VA)

VAT/P.IVA: 04045550128