Privacy Policy

The right of withdrawal can be exercised up to fourteen days after receiving the goods. It is necessary to send an email to support@ykenabeauty.com specifying the reason for the return request and your telephone number. At this point you will receive an email with the instructions to follow in order to proceed with the return.

Please take care to include all the delivery notes and/or receipts included in the package. The customer must return the product carefully packed in the original packaging and complete with all accessories, instruction manuals and everything originally contained. In the absence of these, you can still return the product, however the value of the refund will suffer a decrease that will be evaluated when we physically receive the product in the warehouse. The shipping costs for the return are at the customer's expense.

The shipping address to which the return should be sent is:

Viale Duca d'Aosta 19, 21052 Busto Arsizio (VA)

YKENA SRL

Registered office: Viale Duca d'Aosta 19, 21052 Busto Arsizio (VA)

VAT/P.IVA: 04045550128

Privacy Policy of www.ykenabeauty.com/ This Website collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services: Contacting the User Mailing list or newsletter and Contact form Personal Data: email; name

PayPal Payment Management Personal Data: email

Tag Management Google Tag Manager Personal Data: Tracking Tools

Heat mapping and session recording Hotjar Heat Maps & Recordings Personal Data: Usage Data; Tracking Tools; various types of Data as specified in the privacy policy of the service

Interaction with external social networks and platforms PayPal button and widgets Personal Data: Usage data; Tracking tools

Advertising Meta ads conversion tracking (Meta pixel), Facebook Lookalike Audience, Google AdSense and Hotjar Form Analysis & Conversion Funnels Personal Data: Usage data; Tracking Tools

Remarketing and behavioral targeting Facebook Remarketing Personal Data: Usage Data; Tracking Tools

Facebook Custom Audience Personal Data: email; Tracking Tools

Platform and hosting services Shopify Personal Data: billing address; device information; email address; first name; last name; payment information; phone number; Usage Data; shipping address

Google Analytics Statistics (Universal Analytics) Personal Data: Usage Data; Tracking Tools

Information on how to opt out of interest-based advertising In addition to any opt-out function provided by any of the services listed in this document, Users can read more about how to opt out of interest-based advertising in the relevant section of the Cookie Policy.

Contact information Data Controller YKENA SRL - Viale Duca d'Aosta 19, 21052 Busto Arsizio (VA)

Owner's email address: info@ykenabeauty.com